REFUND POLICY

Thank you for choosing silverlinecabs.uk. We are committed to providing reliable, comfortable, and professional private transportation services. This refund policy outlines the conditions, processing procedures, and timelines for refund requests regarding private hire taxis, airport transfers, chauffeur services, and other pre-booked transportation services.

Nature of Services
Our services are classified as pre-booked private hire transportation services, including:
Private taxi services
Airport transfers
Chauffeur services
City-to-city transfers
Business travel
Event transportation
On-demand passenger transport
As our services involve vehicle allocation, driver scheduling, and itinerary planning, refund requests are reviewed based on the order status and the timing of the cancellation.
Cancellation and Refund Requests
To cancel a booked service, customers should contact us as soon as possible and provide the following details:
Booking reference number;
Name under which the booking was made;
Contact information;
Reason for cancellation.
Eligibility for a refund will be assessed based on the following factors:
Amount of advance notice given prior to the scheduled service time;
Whether the vehicle and driver have already been allocated;
Whether the service has already commenced;
Presence of any special circumstances.
Refund Timelines
Advance Cancellation
If a customer cancels the booking prior to the scheduled service time and meets the refund criteria:
The refund request will be reviewed within 3 working days;
Upon approval, the refund will be issued to the original payment account;
Banks or payment providers typically require 5–10 working days to process the transaction.
Late Cancellation (Close to Scheduled Time)
If a customer cancels the service shortly before the scheduled time:
Cancellation fees may apply;
The refund amount will be calculated based on the specific circumstances;
Refund processing typically takes 5–10 working days following approval.
Cancellation After Service Commencement
If the service has already commenced, or if the vehicle and driver have already been allocated in accordance with the booking:
Full refunds are generally not available;
In cases of special circumstances, we will assess the situation on a case-by-case basis.
Unused Services
If the customer fails to arrive at the designated location at the agreed time without prior notification:
The order may be deemed completed or considered voluntarily abandoned by the customer;
Refunds are generally not provided.
Inability to Provide Service
If we are unable to provide the service due to the following reasons:
Vehicle breakdown;
Driver unable to perform the task;
Extreme weather;
Government restrictions;
Other uncontrollable factors;
We will, based on the specific circumstances:
Prioritize arranging alternative services;
Or provide a refund to the customer.
Eligible refunds will be processed within 3 working days of confirmation, and funds typically appear in the account within 5–10 working days.
Refund Method
Refunds will be issued via the original payment method:
Bank card payment → Refunded to the original bank card;
Online payment → Refunded to the original payment account.
Customers must ensure their payment account details are valid to avoid refund delays.
Refund Delays
If the refund has been processed but the customer has not received the funds promptly, we recommend:
Checking the payment account transaction history;
Contacting the bank or payment service provider to verify the status;
Contacting us for assistance if the issue persists.
Contact Us
If you have any questions regarding the refund policy, order cancellations, or refund status, please contact us:
Company: SILVER LINE CABS LIMITED
Address: 21 Heritage Road, Ashford, Kent, England, TN25 7LF
Email: support@silverlinecabs.uk
Phone: 447794711468
We are committed to providing fast, transparent, and fair refund services to our customers.

SILVER LINE CABS LIMITED