silverlinecabs.uk values and respects customer privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when using our website and private transportation services.
By accessing or using this website, you agree to the information handling practices described in this Privacy Policy.
Information We Collect When you use our services or make a booking via the website, we may collect the following information: Name; Contact telephone number; Email address; Travel date, time, and location details; Pick-up and drop-off addresses; Booking-related information; Business contact information provided by corporate clients. Additionally, when you visit our website, we may automatically collect certain technical information—such as browser type, device information, access logs, and website usage data—to help us improve the website experience.
How We Use Information The information we collect is primarily used for the following purposes: Processing and confirming your transportation service bookings; Arranging private hire taxis, airport transfers, chauffeur services, and other transportation services; Communicating with you regarding itineraries, service updates, and relevant notifications; Providing customer support and after-sales service; Improving our service quality and website functionality; Complying with legal and regulatory requirements.
Information Protection We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or loss. We restrict access to relevant information to authorized employees and service partners only to the extent necessary for providing services, and we require them to adhere to information protection obligations.
Information Sharing We do not sell, rent, or trade your personal information. We may share necessary information in the following circumstances: Sharing essential itinerary details with relevant drivers or service teams to fulfill your booked transportation service; Providing information as required by laws, regulations, court orders, or government agencies; Protecting our legitimate interests, preventing fraud, or ensuring customer safety.
Cookie Technology Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and optimize website functionality. You can manage or disable cookies through your browser settings, though doing so may affect certain website features.
Data Retention Period We retain your personal information in accordance with business needs and legal requirements. When the relevant information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
Your Rights Under applicable data protection laws, you may have the following rights: To access the personal information we hold about you; To request the correction of inaccurate information; To request the deletion of your personal information; To restrict or object to certain data processing activities; To withdraw any consent you have previously provided.
Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy policies or data processing practices of such third-party websites; we recommend that you review their privacy policies before using their services.
Policy Updates We may update this Privacy Policy to reflect changes in our business, legal requirements, or service adjustments. The updated policy will be posted on this website and will take effect from the date of publication.
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